Helpful Home Services will require all providers (employees and subcontractors) to meet the following training and education requirements:

1. High School Diploma or GED and one year of verifiable experience working directly with individual’s receiving services in medical, psychiatric, nursing or childcare setting or working with recipients who have a developmental disability
   • In lieu of the required work experience, providers and employees may have 30 semester hours, 45 quarter-hours, or 720 classroom hours of college or vocational school
2. Direct Care Core Competencies (DCCC)
   • Basic Person-centered Planning
   • Introduction to Developmental Disabilities
   • Maintaining Health and Safety
   • Individual Choices, Rights and Responsibilities
   • Roles and Responsibilities of Direct Support Professionals
3. Zero Tolerance
   • Defining Abuse, Neglect and Exploitation
   • Recognizing the signs and symptoms of abuse, neglect and exploitation
   • Reporting to the Abuse Hotline
   • Prevention and Safety Planning
4. Requirement for all waiver providers
5. Bloodborne Pathogens (AIDS/HIV Infection Control)
6. Cardio-Pulmonary Resuscitation (CPR)
7. First Aid
8. Health Insurance Portability and Accountability Act (HIPAA)
9. Annual In-Service Training
   • Four hours of annual in-service training related to the specific need of at least one person currently receiving services

Ethical Practices

Helpful Home Services looks to maintain the highest ethical practices when servicing recipients. Providers must follow the following principles:

• Recipients have a right to all resources necessary to maintain good health
• Recipients have a right to build social relationships and be a part of their community
• Recipients should be allowed to make choices as long as these decisions do not affect others or their own safety
• Providers must refrain from trying to control their recipients’ choices or adding their own agenda

Grievance Procedures

Providers must establish grievance procedures in writing in case they need to resolve conflicts between them and the recipient, family, or guardian.  A log detailing all grievances filed by individuals, families, or guardians received by Helpful Home Services will be kept yearly (See Appendix 6).

1. The written procedures must:
   • include the signature of the recipient, family or guardian after reviewing the Grievance Procedures at the initial time of service and yearly thereafter
   • state the problem or action alleged to have occurred and the remedy or relief sought by the grievant
2. The provider must present the procedures in clear language that the recipient, his family and/or guardian may understand
3. Responses to grievances also need to be provided verbally and in writing and must include:
   • The name of the person making the complaint and the relationship to the recipient receiving services
   • The date the complaint is received
   • A description of the complaint
   • The date of the final disposition of each logged complaint
4. Grievances must be submitted to Helpful Home Services Inc. within (30) days of the date the person filling the grievance becomes aware of the action.
5. The Human Resources Department will conduct an investigation of the complaint to determine its validity. This investigation may be informal but it must be thorough, affording all interested parties ability to submit evidence relevant to the complaint. The Human Resources Department will maintain the files and records relating to such grievances.
6. The Human Resources Department will issue a verbal and written response to the grievance no later than thirty (30) days after its filling
7. The grievant may appeal the decision of the Human Resources Department by filling an appeal in writing to the Administrator of Helpful Home Services Inc. within fifteen (15) days of receiving the Human Resources Department decision
8. The Administrator shall issue a written decision in response to the appeal no later than thirty (30) days after its filling
9. The availability and use of the grievance procedure does not preclude a pursuing other remedies accorded by local, State and Federal Laws and regulations